Measure customer satisfaction across every franchise location with automated Net Promoter Score surveys. Understand what customers love, where to improve, and how each location stacks up.
Automated NPS surveys that give you actionable insights across your entire franchise network — without adding work to your team.
Send NPS surveys automatically after customer visits. Customize timing, frequency, and messaging per location. Example: Paul's Yoga Studio sends an NPS survey 24 hours after every class. The survey is branded with the studio's logo and asks "How likely are you to recommend Paul's Yoga Studio [Location] to a friend?" Surveys go out automatically — no manual work required.
See NPS scores broken down by location, region, or franchise owner. Identify top performers and those needing attention. Example: Paul's Yoga Studio sees Nashville has an NPS of 72 (excellent), Austin is at 58 (good), and Denver is at 34 (needs work). Corporate schedules a check-in with Denver to identify and fix the issues dragging their score down.
AI categorizes open-ended feedback into themes — service quality, class variety, cleanliness, instructor quality — for actionable insights. Example: Paul's Yoga Studio Denver's feedback is automatically categorized: 40% mention "class scheduling issues," 30% praise "instructor quality," 20% mention "facility cleanliness." Corporate now knows exactly what to fix: add more class times and deep-clean the studio.
Track NPS trends over time across your network. Spot issues early and measure the impact of improvements. Example: After Paul's Yoga Studio Denver added evening classes based on NPS feedback, their score jumped from 34 to 52 in one quarter. Corporate can see the direct impact of their operational changes on customer satisfaction.
Automatically follow up with detractors and promoters. Turn unhappy customers into satisfied ones and fans into advocates. Example: When a Paul's Yoga Studio customer gives a score of 2, the Denver manager automatically receives an alert with the feedback. Promoters (score 9–10) get a thank-you email with a referral code — turning happy customers into new leads.
Turn high NPS scores into public social proof. Automatically ask promoters to leave a Google Review — boosting your online reputation. Example: When a Paul's Yoga Studio Austin customer gives a score of 10, they're immediately prompted: "We're so glad you love Paul's Yoga Studio! Would you share your experience on Google?" with a direct link to the Austin location's Google Review page.
NPS score achievable with consistent follow-up
automated survey delivery after customer visits
more Google Reviews from promoter routing